| 1. CONFIRMATION OF ADMISSION | As soon as an order is authorized for payment, you will receive e-mail confirmation for the same. This will indicate your order Number, which you can refer later for checking the online status of your order.Even if an order is confirmed ,the price of the product might change if the supplier/distributor/publisher decides to change the MRP of the product . In such cases , Zelos Infotech, shall not be liable and the customer will have to bear the difference in price.For Orders which have more than 20 product quantity, shipping charges might be applicable on case to case basis on the sole discretion of "Zelos Infotech" management. In such cases, customers will be called and informed about the same. In case of cancellation and refund due to error from the customer, the customer will be charged upto 15% on Creditcard/Debit Card/Net Banking transactions off the total order value. Delivery shall be made by Surface Mode where Customer will have to go to the depot and collect the parcel. Prior information of the same will be informed to the customer - Note : This is only on a very rare case. |
| 2. OUR RETURN POLICY |
Returning of defective / damaged item If you receive a damaged or a defective item please return the same without any hesitation to us in a proper package.Kindly enclose a note stating the reason for the returns. Also state your order no & send it to us via a trusted courier or mail. As soon as we receive the defective item we will send you a fresh replacement or refund the amount as per your choice.In your return note please advice us whether you would like a replacement or a refund. This facility is only for goods bought from us. Return of any defective / damage item should be done within 7 days from the date of the receipt of the shipment to our working office: Sitarang Charitable Society, At/Post: Bori Bk. Tal: Junnar, Dist: Pune-412411. |
| 3. REFUND AND CANCELLATIONS | No cancellations are accepted. If there is any defect in the product delivered to you only then we accept cancellations. We either offer you an e-gift voucher for the cancelled amout or we shall be refunding the amount back to you within 4-7 working days depending on your bank. |